Position Description / Details
Under general supervision this position performs a wide variety of tasks in support of the Financial Aid office; serves as department customer service representative, communicates program information, reviews applications and, reviews verification documents.
Located in the northwest corner of the United States, Peninsula College is nestled in the foothills of the Olympic Mountains. The main campus in Port Angeles, Washington, overlooks the Strait of Juan de Fuca and the nearby city of Victoria, British Columbia, and has easy access to the Pacific Ocean, Olympic National Park, and Seattle. It is arguably the most beautiful community college setting in the United States. The region is also home to six Native American tribal reservations, which are dispersed across the North Olympic Peninsula.
As a public comprehensive community college with baccalaureate-granting authority, Peninsula College is highly regarded by businesses, schools, and community partners for its culture of innovation, high academic standards, and strategic vision. The College is part of the 34-college Washington State Community and Technical College System and is accredited by the Northwest Commission on Colleges and Universities.
The College serves more than 4670 students (1400 FTE) through its main campus and Port Townsend and Forks campuses, its correctional facilities, community education, and its online course offerings. The College community is vibrant, engaged, and known for its commitment to serving the diverse needs of the local communities across its 3,600 square mile service district.
The College culture is defined by its Guiding Principles and its shared governance model, which value respect, open and honest communication, integrity and collaboration. The College is a leader in the Guided Pathways work in Washington State, and is deeply engaged in creating institutional change to support this vision. The College is highly regarded as a warm and welcoming place. Click here for a video about Peninsula College.
Provide information and respond to inquiries from students, staff, and general public.
- Serve as primary contact and customer service representative for the financial aid office.
- Assist students and other customers in person, by phone and email, and in writing regarding financial aid programs and policies.
- Assist Pirate Central (One Stop) staff and troubleshoot financial aid issues and questions.
Perform office functions in support of the Financial Aid Department.
- Receive and process mail, email and answer phones.
- Maintain stock of department supplies and forms.
- Prepare daily reports.
- Prepare correspondence, mail awards and letters.
Perform department specific functions.
- Review financial aid applications, determine accuracy in compliance with regulations and policies, and track and/or post award information to database.
- Review verification documents.
- Access, update, and run EDE/EDConnect process.
- Use Microsoft Office applications for comparing and tracking data from reports.
- Assist with student registration when needed.
Duties of the position require the knowledge, skills, and abilities to
- Read, understand, interpret, and apply financial aid and scholarship policies and regulations.
- Use financial aid, student management system, OnBase and Microsoft Office computer application programs.
- Review data and produce department activity reports; analyze data accuracy and research/correct problems.
- Provide clear explanations of complex and technical information orally and in writing.
- Listen attentively to questions and concerns, maintain professionalism with expressive customers, communicate clearly with native and non-native English speakers.
- Maintain professional relationships with students, staff, and external agency personnel.
- Maintain a high level of accuracy, adjust to changing priorities, handle frequent interruptions, organize and maintain progress on multiple tasks.
- Work is performed in an office environment and requires standing and/or sitting and using computers for extended periods of time, frequent interactions with students.
- Schedule: 16-19 hours per week; Monday through Friday.
- Salary: $15.61
- Any time this position exceeds 350 hours worked in any consecutive 12-month period, it may become part of a bargaining union subject to a collective bargaining agreement.
- In compliance with the Immigration and Naturalization Act, proof of authorization to work in the United States will be required at the time of hire.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
A complete application file will include:
- a college employment application,
- resume, and
- a statement (maximum of 2 pages) describing how your experience, knowledge, and abilities match the requirements for this position.
Link to: Online Application
Please upload the additional application documents on the last page of your application form prior to submission.
Application materials may be submitted by mail or email to:
1502 E. Lauridsen Blvd.
Port Angeles, WA 98362
Phone: (360) 417-6298
Applications submitted electronically will be accepted without signatures.
Peninsula College is an equal opportunity employer.