Summary of Duties
- Perform a variety of clerical tasks such as making copies, creating forms, flyers and posters using Microsoft Word, Publisher, etc.
- Help maintain record keeping/filing systems (including scanning documents) and compile data
- Assist other office staff with Outlook calendar appointments and phone calls/emails/texts to students (reminder calls, follow up calls, etc.)
- Answer inquiries about student development services
- Provide assistance with Student Development events (set up, clean up, greet guests, etc.)
- Post flyers and put up sandwich board signs on campus
- Type forms and labels; stuff envelopes, etc.
- Assist with implementing testing accommodations which may include proctoring accommodated student exams and/or reading/scribing student exams
- Assist students with on-line registration and other web transactions
Minimum Qualifications / Required Skills:
- Strong oral and written communication
- Basic computer skills including Microsoft Office suite, web conferencing software, student information systems [ctcLink, Canvas]
- Know and apply confidentiality protocol scrupulously
Preferred Skills:
- College-level reading and writing
- Customer service experience
- Organization, professionalism, empathy, independence, and problem-solving
- Multi-lingual
- Experience supporting customers with diverse backgrounds including those with disabilities
Approximate Hours Per Week:
12 to 16 hours per week, not to exceed 19 per week
Days and Hours Needed:
Monday through Friday (hours flexible)
Preferred Start Date:
Fall quarter
Rate of Pay:
$16.52 / hour
Location:
Student Services Building (D), Student Development Wing
Contact Information:
Brad Baranowski
(360) 417-6279; BBaranowski@pencol.edu
Please fill out and submit a Work Study Eligibility form to show confirmation of your work study eligibility and award amount.
Other Details:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
In keeping with the College's Guiding Principles, we seek to achieve the following learning outcomes for all student work study employees (where applicable):
1. Time Management/Organizational Skills: Student worker will demonstrate techniques for effective organization and task prioritization, and understand how time management affects his or her job performance and the ability of others to do their jobs, along with appropriate record keeping skills.
2. Professionalism: Student worker will understand expectations for professionalism in the workplace including language, dress, behavior, personal hygiene, and phone/email etiquette.
3. Customer Service: Student worker will be able to meet and exceed internal and external customer expectations by listening to customer needs, responding in a timely manner, and anticipating what a customer may need in the future or may need more information or clarification on in the present.
4. Teamwork/Collaboration: Student worker will work successfully in team settings which require flexibility, conflict management at lowest level of resolution possible, and cooperation.
5. Communication Skills: Student worker will communicate in a professional manner and understand the appropriate style of communication based on the audience and the setting or type of meeting.
6. Work Ethic: Student worker will understand the value of a strong work ethic, honesty, integrity, observance of health and safety standards, and the impact those values have on success in the workplace.
7. Critical Thinking/Problem Solving: Student worker will demonstrate the analytical ability to gather facts, suggest solutions, discern flaws in reasoning, and make decisions which are sound and timely.
8. Technology: Student worker will develop proficiency in common technology tools, including phone, email, online searches, Zoom or other online meeting platforms, Microsoft Office applications, and specific technology used in the student worker's job duties.
9. Upward Management Skills: Student worker will demonstrate competency on how to communicate needs, concerns, and requests to immediate supervisor and other managers.
10. Workplace Simulation Mastery: Student worker will learn how to receive and learn from feedback, importance of regular input to and from the supervisor, and the supervisor will perform genuine performance evaluations and exit interviews.